SPJ Helping Hands Pte. Ltd. (SPJ Helping Hands) knows that protecting the privacy and confidentiality of your personal information is important. We shall therefore only use your name and other information that relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
Collection, use and disclosure of personal information by SPJ Helping Hands is governed by the Personal Data Protection Act 2012 (the "Act"). This Privacy Policy explains what personal information is collected from users of SPJ Helping Hands and how it is used. It also explains how you can ask questions, make suggestions, and complain about our privacy practices.
This Privacy Policy applies to personal information (see below for a definition) collected by SPJ Helping Hands. Be aware that SPJ Helping Hands may contain links to other websites provided and maintained exclusively by third parties not subject to this Privacy Policy. Please review the privacy policies on any external websites to determine their information handling practices. SPJ Helping Hands will not be liable under any circumstances for any damages whatsoever, direct or indirect, resulting from any use of SPJ Helping Hands or any other third-party website linked to SPJ Helping Hands, whether or not we are advised of the possibility of such damages.
If you have any additional concerns or questions, we encourage you to contact us and we will address your concerns to the best of our ability. Please read this Privacy Policy carefully and check back periodically as we update it from time to time. By submitting your personal information and by visiting SPJ Helping Hands, you signify your agreement to the terms and conditions of this Privacy Policy.
If you have any comments, suggestions or complaints, you may contact us (and our Data Protection Officer) by email at Support@SPJHelpingHands.com
Personal information is any information about an identifiable individual. Personal information does not include the name, title, business address or telephone number of an employee of an organization. Information used solely for journalistic purposes is exempted from the Act.
SPJ Helping Hands is responsible for personal information under its control. Our employees are informed about the importance of privacy and receive periodic information to update them about our Privacy Code and related policies.
Children under 18 are not eligible to use SPJ Helping Hands unsupervised. If you are under 18, be sure to obtain your parent or guardian's permission before you send any personal information to us, or anyone else, over the Internet. We encourage parents to get involved with their children's online usage and to be aware of the activities in which they are participating.
SPJ Helping Hands collects personal information for specific, limited purposes. Information is collected by fair and lawful means.
We collect contact information (for example, name, address, email address, and telephone numbers) when you register at www.spjhelpinghands.com. This information is used to complete your bookings and respond to your inquires.
This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide.
An internet cookie is a small piece of information that a website stores on your internet browser. We use cookies to better understand how you use our websites and to improve your experience. For example, a cookie may recall a set of preferences you have set for our website. Storing cookies on your web browser allows us to present you with custom web pages and other content that are tuned with your preferences. These activities are invisible to you and are generally intended to improve your internet surfing convenience. Unless you have set your preferences so that you will be alerted when a cookie is being stored on your computer, you won't know about it.
If you are concerned about cookies, it is possible to turn them off in your web browser preferences. However, please be aware that by disabling cookies, you may not be able to use all portions of our websites and may not have the optimal experience.
Occasionally, we ask our customers to complete market research surveys. Survey results are aggregated and shared with our advertisers, sponsors and affiliates in a manner that does not disclose personal information.
To whom does SPJ Helping Hands disclose personal information, and why?
SPJ Helping Hands may disclose your personal information under the following circumstances:
In general, SPJ Helping Hands seeks consent to use your personal information in accordance with our opt-out policy. Except as set out in this section, SPJ Helping Hands obtains your express opt-in consent to use or disclose sensitive personal information.
You may communicate your objection to our continual use and/or disclosure of your personal information for any of the purposes and in the manner as stated above at any time of contacting us at our e-mail addresses below.
Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner stated above, depending on the nature of your objection, we may not be in a position to continue to provide our services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such an event.
If you do not wish to receive Marketing Offers, you may opt-out at any time by doing any of the following:
SPJ Helping Hands maintains personal information in a combination of paper and electronic files. We take technical, contractual, administrative, and physical security measures to protect your personal information. Not all SPJ Helping Hands interactions require that credit card information be provided. If you provide credit card information to us, we work to help protect the security of your credit card information by using industry standard secure sockets layer (SSL) encryption technology.
Please be aware that email is not a secure medium, and any personal information you send to us by email could be intercepted. If your communication is very sensitive, or includes information such as your credit card number, you should not send it electronically unless the email is encrypted, or your browser indicates that the access to our website is secure. Materials posted to online forums such as bulletin boards or chat rooms are public, not secure and may be viewed by anyone. Any personal information you post may be collected and used by anyone and may result in unsolicited messages from other internet users.
If you believe your privacy has been breached by SPJ Helping Hands, please contact us at Support@SPJHelpingHands.com
Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your SPJ Helping Hands password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal information and other information submitted to SPJ Helping Hands. You could also be subject to legally binding actions taken on your behalf.
Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log-off of your account and close the browser when finished using a shared computer.
Spam, spyware or virus is not allowed on SPJ Helping Hands. Please set and maintain your communication preferences so that we send communications to you as you prefer. You are not licensed or otherwise allowed to add other users to your mailing list (email or physical mail) without their express consent. You should not send any messages which contain spam, spyware or virus via SPJ Helping Hands. If you would like to report any suspicious messages, please contact us at our email address below.
SPJ Helping Hands provides you with the means to access, update, edit or delete certain subscriber and registration information you have provided at any time by going to the appropriate page on www.spjhelpinghands.com , and changing or deleting such information as desired.
You undertake to treat your SPJ Helping Hands username, password and order details confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of your SPJ Helping Hands username, password or order details, except as stated in the Terms of Use.
If you want to close your account or have other questions or requests, please contact us. While we are ready to assist you in closing your account, and removing your active profile, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to previous bookings on our site for financial reporting and compliance reasons.
We will give you access to the information we retain about you within a reasonable time, upon written request, satisfactory identification, and proof of entitlement. In some cases, we may not provide access to personal information in our possession or control. If we deny your request, we will advise you in writing of the reason for the refusal and you may challenge our decision.
Notice to customers relating to the Do Not Call Provisions (DNC) under Part IX of the Act:
At SPJ Helping Hands, we take our responsibility to protect the information you provide us very seriously.
From time to time, SPJ Helping Hands and our partners may call or SMS our customers to inform them about our latest products or promotional offers.
The DNC Provisions introduce certain changes in the way we may contact you via telephone for promotional and marketing calls and messages. If you have previously consented to receiving such calls and messages, you will continue to be updated on our promotions and marketing campaigns. However, if you no longer wish to continue to receive marketing calls or messages, you may withdraw your consent by contacting us at the e-mail address below. To the extent that any of the communication means which you have provided SPJ Helping Hands with is/will be listed on the DNC Registry, by agreeing to this Policy, or by any means of indication, you hear by grant SPJ Helping Hands your clear and unambiguous consent to contact you using all of your communication means you have provided to SPJ Helping Hands.
For all other customers, we will only contact you via the telephone for marketing and promotional messages/calls after ascertaining that you have not registered with the national DNC Registry administered by the Personal Data Protection Commission of Singapore. However, as we may rely on the one-month validity period of our search-results, you may inadvertently still receive marketing or promotional messages/calls. If you have received a telemarketing call from someone representing SPJ Helping Hands although you have registered with the DNC Registry or withdrawn your consent, please inform us at Support@SPJHelpingHands.com
SPJ Helping Hands shall regularly review the sufficiency of this Privacy Policy. We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published here in this page.
You acknowledge and agree that SPJ Helping Hands has the right to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement or other authorities or the relevant right owners, if SPJ Helping Hands has reasonable grounds to believe that disclosure of your personal information is necessary for the purpose of meeting any obligations, requirements or arrangements, whether voluntary or mandatory, as a result of cooperating with an order, an investigation and/or a request of any nature by such parties. To the extent permissible by applicable law, you agree not to take any action and/or waive your rights to take any action against SPJ Helping Hands for the disclosure of your personal information in these circumstances.
SPJ Helping Hands encourages you to contact us with any questions or concerns you have about your privacy or this Privacy Policy. If you have a question concerning our Privacy Policy, would like a copy, or if you have a complaint, please contact Client Services at Support@SPJHelpingHands.com.