You can reschedule a single session from the Website, free of charge, one day before (by 4pm) the scheduled booking date.
You can also manually cancel or amend a single session one day before (free of charge) during office hours (8 AM to 4 PM). Same day cancellation is not allowed. However, you can call us during office hours to re-schedule your session to any other timeslot within same day. We will try our best to accommodate your request, if the timeslot is available.
In case of cancellation of a session at least 24 hours before the schedule booking time, no refund will be issued. However, the cancelled session will be credited back to your SPJ Helping Hands booking account, which you can redeem later within specified duration.
Our office hours for manual booking and other communications are Mon - Sun: 8 am to 4 pm. Any manual cancellation / amendment of booking session is allowed during office hours only.
Due to whatever reason, if a package is being terminated, there won't be any refund done for unused session.